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Becoming a Local Hero with Digital Service Design
Business is where I am. The „Next Generation“ Sales Tablet combines the full range of products, services and processes with all relevant B2B knowledge as well as comprehensive marketing and system control. Individualized at the retailer level.
The customer journey and individual sales session begins on site with the customer. Full product range knowledge, needs analyses and style checks offer the full spectrum of individual experience sales wherever the customer is located.
Digital service design at the POS: providing customers with comprehensive media advice. A sales journey that has already begun can be taken up and continued flexibly in terms of time and location.
With more than 1 million documents and media assets, the full range including requirements analyses, consulting processes, references and services is available at any time.
Dynamic offer linking from current sales dynamically integrate the retailer’s full offering directly into the sales conversation.
Demand surveys are the basis of any planning and thus getting to know customers and their needs. Step by step and omnichannel available across all assortments.
What interior design-type am I? The StyleCheck not only determines furnishing preferences but also already suggests products from 30 product ranges.
Customer insights from consulting form the basis for planning, but also for comprehensive customer relationship management.
Full product range and brand knowledge „on hand“. Media support for the sales process, from individual products to explanatory videos.
Enhance the sales process with relevant content using dynamic digital signage and turn it into an individual overall media experience. Experience Sales at the Next Stage.
Optimally support the consultation according to the sales situation. Full integration of the customer journey and experience in the consulting station.
The central management cockpit enables simple and flexible handling of all business processes and thus creates a new dimension in the organization of Sales & Marketing.
Involve customers in advance – with needs analysis, style checks, watch lists, etc. Get to know customers and their needs before the sales meeting – with self-service modules that customers can simply access online.
